Last Updated: 8 November 2026
At Dabeez, we want you to feel confident about every purchase. Please read our Return, Replacement & Refund Policy carefully before placing your order.
7-Day Replacement Window — Raise your request within 7 days of delivery.
Free Replacement — No shipping or handling charges.
Eligible Issues — Size issues, wrong products or damaged products.
Unboxing Video — Mandatory for wrong or damaged products.
Easy Replacement Process — Free reverse pickup across most PIN codes.
Same Article Replacement —Size change available; different articles are not eligible.
Quick Dispatch — Replacement dispatched within 3 business days after receiving the returned product.
Replacement is available for the following reasons:
Size Issue: The size received does not fit as expected.
Wrong Product: You received an item different from what you ordered.
Damaged Product: The item arrived damaged or defective.
Replacement is not available for:
You did not like the product or changed your mind.
You would prefer a different article, design or colour.
A product has been used, washed, worn, altered or damaged by you after delivery.
A request is raised after the 7-day replacement window.
An item that has already been replaced once.
Before You Order: If you are unsure about a product, contact our support team. We will share live photos and videos of the actual product so you know exactly what you will receive.
Call or WhatsApp us at +91 63773 00449.
You have 7 days from the date of delivery, including the delivery date, to raise a replacement request.
Requests raised after this period cannot be processed.
An unboxing video is required for the following cases:
Size Issue: No required
Wrong Product: Mandatory
Damaged Product: Mandatory
Unboxing Video Requirements:
For a valid unboxing video:
Start recording before opening the parcel.
Show all sides of the sealed package.
Record the entire opening process in one continuous, unedited video.
Contact us within 7 days of delivery through:
Call / WhatsApp: +91 63773 00449
Email: dabeez.contact@gmail.com
Please share the following details:
Your registered mobile number.
Order ID.
3–5 clear photographs of the product from different angles.
Unboxing video (mandatory for wrong or damaged products).
Our team will review your request and guide you through the replacement process.
Reverse Pickup & Shipping:
We arrange free reverse pickup across most PIN codes in India.
If reverse pickup is unavailable in your area or your PIN code is non-serviceable, you can send the product to our warehouse through India Post.
In such cases, simply share a clear photo of your India Post shipping receipt with us. We will reimburse the full shipping cost after your replacement has been dispatched.
Replacement is completely free of cost. You will not be charged any shipping, pickup or handling fees.
To qualify for replacement, the product must:
Be unused and unwashed.
Be in its original condition, with all tags attached.
Be returned in its original packaging.
For damaged or defective products, the item should be returned in the condition in which it was received.
Products found to have been used, altered or damaged after delivery may not qualify for replacement.
Replacement Conditions:
Replacement is available only for the same article originally ordered.
For size-related issues, you can request a different size of the same article.
Replacement with a different article, design or colour is not available, even if you are willing to pay the price difference.
If your requested replacement size is temporarily unavailable, we will arrange to make it available within 24–48 hours.
Replacement Dispatch:
Your replacement will be dispatched within 3 business days after the returned parcel reaches our warehouse, subject to the requested size being available.
Once dispatched, tracking details will be shared with you through WhatsApp or by call.
Please note that a replacement cannot be dispatched before the original product reaches our warehouse.
Dabeez offers the following payment options:
Prepaid: Pay the full order amount in advance.
Partial COD: Pay 10% of the order amount in advance and the remaining 90% at the time of delivery.
Order Cancellation:
Orders can be cancelled before dispatch.
Once an order has been dispatched, cancellation is not available.
Refunds are available in the following situations:
1. If You Cancel Your Order Before Dispatch
Prepaid: Full refund.
Partial COD: Advance payment refunded.
2. If We Cannot Deliver Your Order
(For example, if the product is out of stock or your PIN code is not serviceable.)
Prepaid: Full refund or wait until the product becomes available.
Partial COD: Advance payment refunded or wait until the product becomes available.
3. If Your Order Is Returned Without a Delivery Attempt
Prepaid: Full refund.
Partial COD: Advance payment refunded.
4. If You Are Unavailable or Refuse to Accept the Delivery
Prepaid: Refund after deducting actual shipping charges.
Partial COD: Advance payment is non-refundable.
Refund Processing:
Approved refunds are processed through UPI or bank transfer within 24–48 hours.
Our team will contact you to collect your UPI ID or bank account details.
Once the transfer is completed, we will share the transaction reference with you.
If an approved refund has not reached you within 48 hours, please contact our support team.
For replacement requests, order-related queries or any assistance, please contact us:
Call / WhatsApp: +91 63773 00449
Email: dabeez.contact@gmail.com
Address: Ajmer, Rajasthan 305001, India
Thank you for shopping with Dabeez. We value your trust and will always do our best to make things right for you.
Team Dabeez