Privacy Policy

Last Updated: June 10, 2026

Dabeez (“we”, “us”, “our”) operates the website www.dabeez.co.in.

This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you visit our website, browse products, place an order, contact us, or use our services.

By using our website or placing an order with us, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect different types of personal information depending on how you interact with our website and services, including:

Contact details — e.g., name, email address, phone number, shipping address, and billing address.
Order details — e.g., products ordered, size, quantity, order value, payment status, shipping details, and delivery status.
Payment-related information — e.g., payment method, transaction status, and refund details where applicable. We do not store your complete card, UPI, or banking details.
Customer support information — e.g., messages, calls, WhatsApp chats, emails, replacement requests, complaints, or feedback shared with us.
Device and browser information — e.g., IP address, device type, browser type, operating system, and basic technical details.
Website usage data — e.g., pages visited, products viewed, time spent on the website, cart activity, and checkout activity.
Information from service providers — e.g., payment gateways, courier partners, website tools, analytics tools, and marketing platforms.
Any other information voluntarily provided by you while using our website or contacting us.

We collect only the information required to process orders, provide support, improve our services, and operate our website.

2. How We Collect Information

We may collect your information when you:

Visit or browse our website
Place an order
Make an online payment
Choose Cash on Delivery
Contact us through phone, WhatsApp, email, Instagram, or website forms
Request order support, replacement, cancellation, or delivery help
Subscribe to offers, updates, or promotional messages
Interact with our website through cookies or similar technologies

3. How We Use Your Information

We may use your personal information for purposes such as:

Processing, confirming, and managing your orders
Arranging shipping and delivery
Sharing order updates and tracking details
Contacting you regarding your order, payment, delivery, replacement, cancellation, or support request
Verifying Cash on Delivery orders and reducing fake or fraudulent orders
Processing payments and refunds, where applicable
Providing customer support
Improving our website, products, services, and customer experience
Sending offers, product updates, or promotional messages, where permitted
Preventing fraud, misuse, unauthorized activity, or fake orders
Complying with legal, tax, accounting, and regulatory requirements

We do not sell your personal information to third parties.

4. Payment Information

Online payments on our website are processed securely through trusted third-party payment gateways.

We do not store your complete debit card, credit card, UPI, net banking, wallet, or banking details on our servers.

Payment-related information may be processed by the payment gateway as required to complete transactions, verify payments, prevent fraud, process refunds, and comply with applicable requirements.

For Cash on Delivery orders, we may collect necessary contact and order details to confirm the order and arrange delivery.

5. Sharing Your Information

We may share your information only when necessary with trusted service providers and partners, including:

Courier and logistics partners — e.g., for shipping, delivery, tracking, address confirmation, and delivery updates.
Payment service providers — e.g., for payment processing, refunds, fraud checks, and transaction verification.
Website and technology providers — e.g., hosting, website builder, order management, analytics, and technical support tools.
Communication tools — e.g., SMS, WhatsApp, email, call, or customer support platforms.
Marketing and advertising platforms — e.g., to show relevant offers, product updates, or advertisements.
Legal or government authorities — where required by applicable law, regulation, or lawful request.

We share only the information required for the relevant service to be provided.

6. Shipping and Delivery Partners

To deliver your order, we may share your name, phone number, shipping address, order details, and payment type with courier and logistics partners.

Courier partners may contact you directly for delivery, address confirmation, OTP verification, or delivery-related updates.

Dabeez is not responsible for the privacy practices of third-party courier partners, but we work with service providers required for order fulfilment.

7. Communication With Customers

We may contact you through phone, WhatsApp, SMS, email, Instagram, or other available communication methods for:

Order confirmation
Payment confirmation
COD verification
Shipping and delivery updates
Tracking details
Replacement, cancellation, or complaint support
Customer service
Important policy or service updates
Offers, promotions, or product updates

You may choose to stop receiving promotional messages by contacting us. However, transactional messages related to orders, payments, shipping, delivery, replacement, cancellation, or support may still be sent when necessary.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, remember preferences, and show relevant content or advertisements.

Cookies may collect information such as:

Pages visited
Products viewed
Browser and device details
Website traffic and user behaviour
Cart and checkout activity

You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

9. Marketing and Advertising

We may use basic customer information and website usage data to improve our marketing, show relevant advertisements, and communicate offers or product updates.

We may use third-party platforms such as social media platforms, advertising platforms, analytics tools, and communication tools for marketing and performance tracking.

We do not sell your personal information to advertisers.

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure. While we try our best to protect your information, we cannot guarantee absolute security.

Customers are also responsible for keeping their account details, OTPs, passwords, and payment information confidential.

11. Data Retention

We keep your personal information only for as long as necessary for purposes such as:

Order processing
Shipping and delivery
Customer support
Replacement, cancellation, or complaint handling
Payment and refund records
Accounting and business records
Fraud prevention
Legal or regulatory compliance

When personal information is no longer required, we may delete, anonymize, or securely store it as required by applicable law and business needs.

12. Your Rights

Subject to applicable law, you may contact us to:

Access the personal information we hold about you
Correct or update your personal information
Request deletion of your personal information, where applicable
Withdraw consent for promotional communication
Raise a complaint or privacy-related concern

Some information may be retained where required for legal, tax, accounting, fraud prevention, order records, dispute resolution, or legitimate business purposes.

13. Children’s Privacy

Our website and products are not specifically intended for children.

If a minor uses our website or places an order, it should be done under the supervision and consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that such information has been collected without proper consent, we may take steps to delete it where applicable.

14. Third-Party Links and Services

Our website may contain links to third-party websites, tools, payment gateways, courier tracking pages, or social media platforms.

Once you leave our website or interact with a third-party service, their privacy policy and terms may apply. Dabeez is not responsible for the privacy practices, content, or actions of third-party websites or service providers.

We recommend reviewing the privacy policies of such third-party services before sharing personal information.

15. International Data Processing

Some third-party service providers used for payment processing, analytics, marketing, hosting, communication, or technical services may store or process information outside India.

Where such processing happens, it is handled through the relevant third-party service providers and their applicable privacy and security practices.

16. Legal Compliance and Protection

We may use or disclose your information if required to:

Comply with applicable laws, rules, or regulations
Respond to lawful requests from authorities
Protect our rights, property, business, customers, or website
Prevent fraud, fake orders, abuse, misuse, or unauthorized activity
Resolve disputes or enforce our Terms of Service and other policies

17. Changes to This Privacy Policy

We may update or change this Privacy Policy from time to time.

Any changes will be posted on this page with the updated “Last Updated” date. Your continued use of our website after changes are posted means that you accept the updated Privacy Policy.

We recommend checking this page periodically for updates.

18. Contact Information

For any questions, complaints, privacy concerns, or requests related to your personal information, you can contact us at:

Email: dabeez.contact@gmail.com
Phone / WhatsApp: +91 6377300449